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The Front Line Experience

The Front Line Experience

  • December 16
  • shand-n
  • Employees

THE FRONT LINE EXPERIENCE Happy with the results of the meeting, the senior leader had effectively persuaded everyone of the direction of the project. Drawing

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Fire and Forget

Fire and Forget

  • November 04
  • shand-n
  • Decisions

FIRE AND FORGET Rubbing sore eyes, the developer finishes his day by scheduling the new release. It’s been a long few months of intense pressure

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Protect Your Culture

Protect Your Culture

  • October 28
  • shand-n
  • Employees

PROTECT YOUR CULTURE Walking into the office, you are particularly upbeat. Thinking about how much you can help your customers today has you in high

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Say No to Get to Yes

Say No to Get to Yes

  • October 21
  • shand-n
  • Decisions

SAY NO TO GET TO YES How many of the things you do in life move you closer to your goals? Are you spending hours

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Inspire Confidence

Inspire Confidence

  • August 12
  • shand-n
  • Decisions

INSPIRE CONFIDENCE How do you inspire confidence? There are a myriad ways including, showing care, competence, genuineness and more. One way you may not expect

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Hard Times

Hard Times

  • July 08
  • shand-n
  • Values and Principles

HARD TIMES We all have them. Most likely we are all dealing with something difficult right now. Does life ever give us a break from

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To Manage or Lead?

To Manage or Lead?

  • June 24
  • shand-n
  • Serving

TO MANAGE OR LEAD? Managers Here are some of my thoughts on what the difference is between a leader and a manager. I’m guessing you

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Predictions and Responses

Predictions and Responses

  • June 10
  • shand-n
  • Decisions

PREDICTIONS AND RESPONSES Past Predictions Do you remember what was being predicted about 2020? Some said we were due for a recession. Others forecasted big

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What is Certain?

What is Certain?

  • April 08
  • shand-n
  • Values and Principles

WHAT IS CERTAIN? Certainty makes you feel good. You know what to expect and can make decisions based on the fact that you know what

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Recent Posts

  • The Front Line Experience
  • Connecting with Customer Emotions
  • Clarity Produces Growth
  • Blockbuster Product or Brand as Guide?
  • Fire and Forget

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